Chapter 1: Preface
Chapter 2: Another Boring Introduction
Chapter 3: Why People Don't Pay
Chapter 4: What Can You To Prepare?
Chapter 5: The Engagement Letter
Chapter 6: The Contract
Chapter 7: The Customer Setup Form
Chapter 8: How to Invoice
Chapter 9: How to Set Up a Retainer
Chapter 10: How to Collect
Chapter 11: Other Ways to Get Paid
Chapter 12: If You Are Already Owed Money
Chapter 13: Excuses and How To Counter Them
Chapter 14: Lessons (The Takeaway)
Chapter 15: Where to Go Next
Chapter 1: Preface
Chapter 2: Another Boring Introduction
Do you call them a customer or a client?
I have this friend who is trying to get paid right now...
Pay the invoice or pay me
Read ala carte
Most importantly
Chapter 3: Why People Don't Pay
The honest mistake
The inept
The destitute
The disgruntled
The cost cutter
The cheapskate
The negotiator
The thief
Chapter 4: What Can You To Prepare?
Do you NEED the work or WANT the work?
Pick your customers carefully
Have multiple customers at the same time
Use aggressive terms
Break the project into small pieces if you're uneasy
Do your paperwork
Decide whether to invoice or use a retainer
Chapter 5: The Engagement Letter
Implementation
Contents
What do I say when they say...
-- We don't need to sign this
Chapter 6: The Contract
Implementation
Contents
What do I say when they say...
-- We have our own contract
Chapter 7: The Customer Setup Form
Contents
What do I say when they say...
-- Don't worry about that form, just send the invoice to me
Chapter 8: How to Invoice
Advantages
Disadvantages
How to invoice
Contents
What do you say when....
-- Don't worry about that form, just send the invoice to me
Chapter 9: How to Set Up a Retainer
The concept
Advantages
Disadvantages
How to set up a retainer
-- Determine the work to be done for the billing cycle
-- Decide on what you're getting paid for
-- Make an estimate
-- Create an initial invoice
-- Do the work and track your time
-- When you run out
-- How to finish up
-- Timing
-- What do you say when...
---- How do we know you'll do the work?
---- What happens at the end?
---- How do we get our money back?
---- Won't the work magically take as long as however much money we send?
Chapter 10: How to Collect
Options when money is due
-- Sit quietly
-- Passive-aggressive
-- Follow-up
-- The delay
-- The runaround
What to do
-- The honest mistake
---- Strategy
---- Tactics
---- What do I say when...
-- The inept
---- Strategy
---- Tactics
---- What do I say when...
-- The destitute
---- Strategy
---- Tactics
---- What do I say when...
-- The disgruntled
---- Strategy
---- Tactics
---- What do I say when...
-- The cost cutter
---- Strategy
---- Tactics
---- What do I say when...
-- The cheapskate
---- Strategy
---- Tactics
---- What do I say when...
-- The negotiator
---- Strategy
---- Tactics
---- What do I say when...
-- The thief
---- Strategy
---- Tactics
---- What do I say when...
Chapter 11: Other Ways to Get Paid
Bank (wire) transfers
Credit Cards
-- The concept
-- To set up a merchant account
Square
PayPal
Western Union
-- To send money via WU
-- To receive money via WU
Chapter 12: If You Are Already Owed Money
Initial considerations
-- How much $?
-- How badly do you need it?
-- How emotionally involved are you?
-- One time or ongoing relationship?
-- Do you have a contract?
-- What have you done so far?
The game plan
-- Prepare
-- The contact
-- Call
-- Stop work
-- What do I say when they...
If All Else Fails
-- Small claims court
-- Mediation
-- Lawyer
Chapter 13: Excuses and How To Counter Them
Chapter 14: Lessons (The Takeaway)
1. Have a contract
2. Have multiple customers
3. Have a cash backup
4. Educate customers how your business works
Chapter 15: Where to Go Next
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